NorthRidge Community Credit Union is upgrading to a more modern card experience with improved usability, smoother everyday transactions, and built in security enhancements. 

Your new debit card includes: 

• Modern payment features like contactless tap-to-pay and compatibility with mobile wallets including Apple Pay, Google Pay, and Samsung Pay. – Mobile and digital wallets will become available shortly after the transition, and you’ll be able to add your new card as soon as that feature goes live. 

• Upgraded protection with enhanced chip technology and real-time monitoring designed to help safeguard your account. 

There will be no interruption to your account access during this transition. 

Yes. Your new debit card will have a new card number, expiration date, and security code. Any merchant or service that stores your card for recurring or automatic payments will need to be updated once your new card is active. 

Cards will begin mailing in early May. Your card will arrive in a plain envelope with activation instructions. 

To prevent delays, please ensure your mailing address is up to date. Log into your account and make sure your mailing address is up to date. 

Your current card will continue to work until the transition is complete in early May.
Your new card may be activated as soon as you receive it, but it will not begin working until NorthRidge completes the transition. 

For the specific transition date, log in to your online banking account. 

If your card does not arrive within the expected early May timeframe, please call us at (877) 672-2848. We can verify your address, check delivery status, or issue a replacement. 

Yes. All primary owners, joint owners, and authorized users who currently have debit cards will receive a replacement. Each cardholder must activate their own card. 

Follow the instructions included in your card mailing.
You’ll be asked to verify personal information and set your Personal Identification Number (PIN). 

Once activated, your new card will become usable once the early May transition is complete. For the specific transition date, log in to your online banking account. 

Yes. During activation, you may choose to keep your existing PIN. 

You may activate your new card when it arrives, but it will not begin working until the transition is complete in early May.
Your current card will remain active until that time. 

For the specific transition date, log in to your online banking account. 

Yes. Continue using your current card until the transition is complete.
After that point, your old card will automatically deactivate, and you’ll begin using your new one. 

 For the specific transition date, log in to your online banking account. 

Once your new card becomes active in early May, you should dispose of your old card by cutting it into several pieces. 

You will need to update your payment information with any merchant or service that stores your card. This includes: 

• Streaming or subscription services 

• Utility providers 

• Insurance companies 

• Online retailers 

• Memberships or gym accounts 

• Any recurring charges tied to your old card 

Updating your information promptly will help prevent declined transactions or service interruptions. 

If a merchant attempts to charge your old card after the transition is complete, the transaction will be declined. 

This may result in missed payments or service disruptions, so it’s best to update your card information as soon as your new card is active. 

Yes. You will need to add your new debit card to your mobile wallet after you receive it and once the early May transition is complete. 

 Mobile and digital wallets will become available shortly after the transition, and you’ll be able to add your new card as soon as that feature goes live. 

Yes. Your online and mobile banking login will not change. 

Yes. Once the transition is complete in early May, your new card will work at ATMs and anywhere debit cards are accepted. 

Use the contact number provided in your card mailing to report the card immediately. 

For disputes involving your new card (after activation), call the dispute number included with your new card.