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Accessibility Statement
NorthRidge Community Credit Union is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are continually working to increase the accessibility and usability of our website and adhering to many of the available standards and guidelines.
NorthRidge Community Credit Union does not discriminate on the basis of religion, age, race, color, national origin, gender, marital or parental status, or disability. In order to further our commitment to nondiscrimination, we are working to ensure our site conforms to level Double-A World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1. Such guidelines detail best practices for ensuring assistive technology users can access the site. The guidelines also make the site more user friendly for all people.
Should anyone find information or functionality which is inaccessible, please contact us at (877) 672-2848. We will make every reasonable effort to accommodate.
Language Assistance Plan
NorthRidge Community Credit Union (NorthRidge) is dedicated to fostering financial inclusion and community development. This plan focuses on providing equitable access to financial resources for individuals with limited English proficiency (LEP).
Introduction: Acknowledging the potential diversity of the linguistic landscape, NorthRidge underscores the significance of linguistic accessibility. This plan emphasizes our commitment to serving all members of our community, irrespective of language proficiency. The purpose of this Language Access Plan is to make reasonable efforts to eliminate or reduce English proficiency as a barrier to accessing NorthRidge products, services, and programs.
III. Language Assistance Policy:
NorthRidge affirms its commitment to language assistance, ensuring that LEP individuals have equal access to financial services. This commitment aligns with the principles of Title VI of the Civil Rights Act of 1964, emphasizing nondiscrimination in programs and activities receiving federal financial assistance.
NorthRidge employees shall take reasonable steps to provide LEP individuals with meaningful access to all products, services, and programs offered by NorthRidge.
This policy is based on the principle that it is the responsibility of NorthRidge and not the LEP person to take reasonable steps to ensure that communications between NorthRidge and the LEP person are not impaired as a result of the limited English proficiency of the individual.
NorthRidge staff shall take reasonable steps to effectively inform the public of the availability of language accessible programs and activities.
Identification of Language Needs: To identify language needs, NorthRidge reviews census data, and reviews our communities and our membership to tracks language preferences of members. This proactive approach enables us to tailor our language assistance services to the unique needs of our communities.
Language Assistance Services: NorthRidge will provide the following language assistance services, with a primary focus on Spanish:
Translation Services:
ATM and ITM transactions are offered in English and Spanish.
Key development services documents such as financial education materials are primarily in English but can be translated as needed.
Key documents, such as applications, disclosures, and marketing materials will be translated as needed.
Interpretation Services: NorthRidge is reviewing interpretation services and intends to add this service. The primary vendor under review is Language Line Solutions, the largest provider of over-the-phone interpretation with access to over 240 languages available on-demand.
Implementation Plan: To seamlessly integrate language assistance services into our operations, NorthRidge will:
Staff Responsibilities:
Designate specific staff members responsible for language assistance services.
Management will oversee the implementation and maintenance of language services.
Feedback Mechanism:
Establish a system for collecting feedback on language services.
Regularly assess and improve language assistance efforts based on community input.
VII. Monitoring and Evaluation:
NorthRidge will employ regular assessments and feedback analysis to monitor the effectiveness of language assistance services. The results will inform adjustments to the plan to better meet the needs of any LEP persons.
Compliance and Reporting: To ensure compliance with applicable laws and regulations, NorthRidge will maintain thorough records of language assistance activities and provide timely reports to the CDFI Fund and other regulatory bodies.
NorthRidge is dedicated to promoting financial inclusion through linguistic accessibility, primarily for the Spanish-speaking community. We believe that the successful implementation of this Language Assistance Plan will contribute to building a more inclusive and thriving community.
