Careers

This position is full time, hourly, with benefits and PTO!

The primary responsibility of this position is to assist NorthRidge Community Credit Union to live our Core Purpose, 'We help lift the burden from our members and give them hope of a better tomorrow.' A key behavior in living out our Core Purpose is to identify member needs and recommend appropriate NorthRidge Community Credit Union solutions.

We serve our members and team by exhibiting behaviors that reflect our Core Values:

• Relationships: We care about you.
• Integrity: Do what's right.
• Advocacy: We work on your behalf.

In addition, this position is responsible for providing exceptional member experience while accurately processing transactions, assisting member with account questions while providing product and service recommendations, etc. through virtual delivery channels. This includes phone, text and video conferencing. Use a sales-through-service attitude to demonstrate product knowledge and identify and meet the needs of the individual members.

Responsibilities:

• Assists members with virtual financial transactions including deposits, withdrawals, loan payments, transfers, etc. Communicates with members via phone, email, text, video conferencing or any other means approved by NorthRidge to handle these transactions including electronic service assistance.
• Confidently recommends the appropriate products to members based on their needs. Recommends accounts, products and enrolls members in services that are relevant to them. Maintains accurate member account information on computer system such as address, phone, email, etc.
• Remains in compliance with regulations and follows all BSA policy and procedures including the completion of annual BSA training. Accurately balances daily.
• Works on special projects and prepares required reports for management when needed.
• Performs a variety of miscellaneous tasks including scanning, copying and data input.
• Performs other job-related duties as assigned.

Knowledge and Skills:

• Experience: Up to six months of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills: Working knowledge of principles and processes for providing member and personal services. Actively looks for ways to help people. Communicates information and ideas in speaking so others will understand. Working knowledge of related computer systems and applications. Demonstrates the willingness to learn and advance knowledge and skill levels by completing available training and certifications.
• Physical Requirements: Must be able to work in a stationary position for 95% of the workday. Moving, lifting and/or carrying 20 pounds with or without accommodation.

The primary location of this position is in Virginia, Minnesota. Travel may sometimes be required for conferences, training, etc.

NorthRidge Community Credit Union is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.