Careers

• Relationships: We care about you.
• Integrity: Do what’s right.
• Advocacy: We work on your behalf.

In addition, this position is responsible for providing exceptional member experience while accurately processing transactions, opening accounts, providing product and service recommendations, etc. Use a sales through service attitude to demonstrate product knowledge and identify and meet the needs of the individual members.

MSR Responsibilities:

• Assists members with front-line financial transactions including deposits, withdrawals, loan payments, transfers, cashier checks etc. Communicates with members via phone, email, face to face, or any other means approved by NorthRidge to handle these transactions including electronic service assistance.
• Confidently recommends the appropriate products to members based on their needs. Opens new accounts, products and enrolls members in services that are relevant to them. Maintains accurate member account information on computer system such as address, phone, email, etc.
• Remains in compliance with regulations and follows all BSA policy and procedures including the completion of annual BSA training. Accurately balances cash drawer, vault, ATM and daily transactions.
• Works on special projects and prepares required reports for management when needed.
• Performs a variety of miscellaneous tasks including the use of all office equipment such as copying, faxing, and the use of coin machines.

Qualifications:

• A high school diploma or equivalent.
• 6 months of similar or related experience.
• Courtesy, tact, and diplomacy are essential elements of the job
• Must have excellent communication skills.
• Familiarity with computer software such as Microsoft Office products.
• Must be able to lift or carry 50 pounds with or without accommodation.
• Must be able to work in a stationary environment for most of the day.